The complete agreement governing your HATH LLC membership, home-care services, and participation in the HATH Credit loyalty program.
These Terms & Conditions ("Terms," "Agreement") constitute a legally binding contract between you ("Member," "you," or "your") and HATH LLC, a Rhode Island limited liability company ("HATH," "we," "our," or "us"), governing your use of HATH's home-care membership services, digital platforms, and loyalty program.
By (a) submitting a waitlist signup, (b) activating a member account, (c) making a membership payment, (d) authorizing HATH staff to access your property, or (e) accessing the member portal at app.hathservices.com, you represent that you:
If you do not agree to these Terms in their entirety, you must not use HATH services.
HATH offers home-care membership services currently including, but not limited to: lawn and grounds maintenance, snow and seasonal services, general handyman and in-home assistance, and smart home device setup and installation ("Services"). The specific Services available to you depend on your membership tier and HATH's then-current service offerings.
HATH reserves the right, at its sole discretion, to add, modify, suspend, or discontinue any Service at any time with or without notice, subject to the termination provisions in Section 12. We are not obligated to offer any specific service not expressly included in your current membership tier.
HATH currently operates in the Providence, Rhode Island metropolitan area. Service availability at your specific address is subject to HATH's determination based on crew capacity, geographic proximity, and operational feasibility. HATH makes no guarantee that Services will be available at every address within the Providence metro area.
HATH reserves the right to expand or contract its service area at any time. If your address falls outside an updated service area, HATH will provide at least thirty (30) days' notice before discontinuing service at your location.
HATH will perform Services in a workmanlike manner consistent with industry standards. However, outcomes may vary based on property conditions, weather, equipment limitations, and other factors outside HATH's control. HATH does not guarantee specific aesthetic or functional results from any individual service visit.
HATH's Phase One services are limited to general lawn care, snow removal, handyman assistance, and smart home setup. Services requiring licensed tradespeople (electrical, plumbing, HVAC, structural) are not currently offered and will not be performed by HATH staff unless HATH explicitly represents that the assigned staff member holds the required license for your jurisdiction. Any such representation will be confirmed in writing prior to service.
HATH offers the following monthly membership tiers (pricing subject to change per Section 14):
Membership fees are billed on a recurring monthly basis on or around the same date each month ("Billing Date"). By providing a payment method and activating your membership, you authorize HATH to charge that payment method on each Billing Date without further authorization.
Failure to maintain a valid payment method on file may result in suspension or termination of your membership and forfeiture of accrued credits as described in Section 6.
Membership fees are non-refundable. If you cancel your membership mid-cycle, you will retain access to Services through the end of the current billing period, but no refund will be issued for the unused portion of that period.
HATH reserves the right to adjust membership pricing at any time. Active members will receive at least thirty (30) days' written notice of a price increase before it takes effect. Your continued use of HATH after the effective date of a price change constitutes acceptance of the new pricing.
Membership fees do not include applicable sales, use, or other taxes unless explicitly stated. You are responsible for any taxes applicable to your membership under Rhode Island or federal law.
Unused service credits (expressed in HATH Credit units, see Section 6) roll over month-to-month within the same membership. Credits do not roll over if your membership is cancelled, downgraded, or your account is suspended for nonpayment. HATH reserves the right to implement a maximum credit cap with at least sixty (60) days' notice.
By activating your HATH membership and scheduling service visits, you expressly authorize HATH and its authorized staff, employees, and contractors to enter and access your property, including the exterior, yard, driveway, garage (if applicable), and interior spaces as required to perform the scheduled Services.
This authorization applies during scheduled service windows and, in the case of emergency or urgent pre-approved situations, at other agreed-upon times. HATH staff will not enter your property outside of scheduled windows without explicit prior authorization from you.
By granting property access, you represent and warrant that:
HATH staff will treat your property with care and respect. HATH will not remove, tamper with, or retain any personal property from your premises. Staff members are subject to background screening and bound by confidentiality obligations regarding your property and household.
Claims for property damage alleged to have been caused by HATH staff must be submitted in writing within five (5) business days of the service visit in question. HATH will investigate all timely claims and, where HATH's negligence is established, will arrange for reasonable repair or compensation not to exceed the limitations set forth in Section 9. Claims submitted after five (5) business days may be denied.
Service appointments are scheduled through the HATH member portal or by contacting HATH directly. Scheduling is subject to crew availability. HATH will make commercially reasonable efforts to accommodate your preferred times but cannot guarantee any specific appointment slot.
You may cancel or reschedule a service appointment at no charge provided you do so at least 24 hours before the scheduled appointment time. Cancellations or reschedules made with less than 24 hours' notice may result in forfeiture of any credits allocated to that appointment, at HATH's discretion.
HATH reserves the right to reschedule service visits due to severe weather, crew illness, equipment failure, safety concerns, or other circumstances outside HATH's reasonable control. HATH will notify you as promptly as practicable and will reschedule affected visits within the same billing cycle where possible.
HATH shall not be in breach of these Terms or liable for any delay in performing, or failure to perform, any of its obligations if such delay or failure results from events, circumstances, or causes beyond HATH's reasonable control, including but not limited to: severe weather events, natural disasters, epidemics or pandemics, acts of government, labor strikes, supply chain disruption, or civil unrest. In such circumstances, HATH's obligations are suspended for the duration of the force majeure event.
You may cancel your HATH membership at any time by providing written notice to quotes@hathservices.com. Cancellation is effective at the end of the then-current billing cycle. No refunds will be issued for the current billing period. Upon cancellation, your member account, credit balance, and property data will be retained per the Privacy Policy and then deleted on the schedule described therein.
HATH Credits are a proprietary, non-monetary loyalty unit maintained by HATH LLC solely to reward membership participation and encourage long-term customer relationships. Credits are analogous to frequent-flyer miles or retail reward points — they represent HATH's discretionary commitment to provide service value to loyal members, not a debt or financial obligation.
Members earn HATH Credits through:
Credits may be redeemed exclusively for HATH home-care services as priced in the member portal. The credit cost of services is set by HATH and may be updated at any time with reasonable notice. Credits cannot be:
Credits do not expire while your membership is active. Upon cancellation or termination of your membership, all accrued credits are immediately forfeited and will not be redeemable or compensated in any form. HATH reserves the right to expire credits that have been inactive (unredeemed) for twenty-four (24) consecutive months, with at least sixty (60) days' written notice.
HATH makes no representations or warranties regarding the future availability, redeemability, or value of HATH Credits. HATH reserves the right to modify, suspend, or discontinue the HATH Credit program at any time upon sixty (60) days' written notice to active members. Upon program discontinuation, any outstanding credits will be honored for redemption for a period of sixty (60) days following notice, after which they will be forfeited without compensation.
HATH has communicated a multi-phase roadmap that includes potential future development of a utility token and, ultimately, a publicly tradeable digital asset. These future phases are aspirational and speculative. No timeline, feature, or functionality described in any Phase 2, Phase 3, or later roadmap communication constitutes a promise, guarantee, or binding commitment by HATH. You should not join HATH, purchase a membership, or make any financial decision in reliance on the potential future development of HATH Credit as a tradeable asset or utility token. HATH expressly disclaims any representation that membership today will result in any financial return or token value in the future.
As a member, you agree to:
HATH does not warrant that lawns will achieve any particular appearance, that snow will be cleared within any specific timeframe, that handyman repairs will resolve any specific issue, or that smart home installations will be compatible with any particular network, device, or third-party service.
Certain jurisdictions do not allow the exclusion of implied warranties. In such jurisdictions, the foregoing disclaimer applies to the fullest extent permitted by law, and HATH's liability for any implied warranty that cannot be excluded is limited as set forth in Section 9.
In no event shall HATH's total aggregate liability to you for all claims arising out of or relating to these Terms or the Services exceed the greater of (a) the total membership fees paid by you to HATH in the three (3) calendar months immediately preceding the event giving rise to the claim, or (b) $500.00 USD.
The limitations in this Section reflect a fair allocation of risk between the parties and are an essential element of the basis of the bargain between you and HATH. HATH would not have entered into this Agreement without these limitations.
Nothing in these Terms limits HATH's liability for: (a) death or personal injury caused by HATH's gross negligence or willful misconduct; (b) fraud or fraudulent misrepresentation; or (c) any liability that cannot be excluded or limited by applicable Rhode Island or federal law.
You agree to defend, indemnify, and hold harmless HATH LLC and its members, officers, employees, contractors, and agents from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:
HATH reserves the right to assume exclusive control and defense of any matter for which you are required to indemnify HATH, at your expense. You agree to cooperate fully with HATH's defense of any such claim.
Before initiating any formal proceeding, you agree to contact HATH at quotes@hathservices.com and attempt to resolve the dispute informally. HATH will attempt in good faith to resolve any complaint within thirty (30) days of receipt. Many disputes can be resolved quickly without escalation.
These Terms and any dispute arising hereunder shall be governed by and construed in accordance with the laws of the State of Rhode Island, without regard to its conflict-of-law provisions. You agree that any legal proceeding arising out of or relating to these Terms that is not resolved informally shall be brought exclusively in the state or federal courts located in Providence County, Rhode Island, and you hereby consent to personal jurisdiction in those courts.
Any claim or cause of action arising from or related to these Terms or HATH services must be filed within one (1) year after the claim arose, regardless of any contrary statute of limitations. Claims not filed within this period are permanently barred.
You may terminate your membership at any time by providing written notice to HATH. Termination is effective at the end of the current billing cycle. No refunds are issued for the current billing period.
HATH may suspend or terminate your membership, with or without notice, if you:
In the event of termination for cause, all accrued credits are immediately forfeited and no refund is issued for the current billing period.
Upon termination for any reason: access to the member portal is revoked; all credits are forfeited; and property access authorization is revoked effective immediately. Sections 6.5, 7, 9, 10, 11, 13, and 15 survive termination.
All content, branding, design, software, and materials on hathservices.com and app.hathservices.com — including the HATH name, logo, "Help Around The House" tagline, "HATH Credit" mark, and all associated creative assets — are the exclusive property of HATH LLC and are protected by copyright, trademark, and other applicable intellectual property laws.
Your membership does not grant you any license to use HATH's intellectual property for any purpose other than accessing and using the services as intended. You may not reproduce, modify, distribute, or commercially exploit any HATH content without express written permission from HATH LLC.
HATH reserves the right to modify these Terms at any time. We will notify active members of material changes by:
Your continued use of HATH services after the effective date of updated Terms constitutes your acceptance of the changes. If you do not agree to updated Terms, you must cancel your membership before the effective date. Non-material changes (such as formatting corrections or clarifications that do not alter your rights or obligations) may be made without notice.
These Terms, together with the Privacy Policy and any written service agreements signed at the time of your Home Wellness Audit, constitute the entire agreement between you and HATH with respect to the Services and supersede all prior agreements, understandings, and representations.
If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision will be modified to the minimum extent necessary to make it enforceable.
HATH's failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. Any waiver must be in writing and signed by an authorized representative of HATH LLC.
You may not assign or transfer your membership or any rights or obligations under these Terms without HATH's prior written consent. HATH may assign these Terms in connection with a merger, acquisition, or sale of assets. These Terms are binding upon and inure to the benefit of the parties and their permitted successors and assigns.
These Terms are for the sole benefit of you and HATH and their respective successors and assigns. Nothing in these Terms creates any rights in any third party.
Notices to HATH must be sent by email to quotes@hathservices.com. Notices to you will be sent to the email address on file for your account. Notices are deemed given upon transmission if sent by email.
HATH and its staff perform services as independent professionals. Nothing in these Terms creates an employment, agency, partnership, or joint venture relationship between you and HATH.
These Terms & Conditions do not constitute legal advice. HATH LLC recommends that all parties consult a licensed attorney familiar with Rhode Island law and applicable federal regulations — particularly regarding home-care service contracts, digital loyalty programs, and consumer protection obligations — before relying on this document for legal compliance.
Questions about these Terms? Contact us: